Privacy Policy

1. Introduction

When you use our services, you are trusting us with information. We take that responsibility seriously. Our work is built on the belief that data should be accurate, well-governed and handled with care — and we hold our own practices to the same standard.

This Privacy Policy explains what information we collect, why we collect it, and how you can access, update, export or delete it.

2. Information We Collect

We collect information in order to provide and improve our services. The types of information we collect include:

2.1 Information You Provide

When you contact us or engage our services, you may provide personal information such as:

• Your name and contact details
• Your organisation and role
• The contents of enquiries and correspondence
• Information required to deliver an engagement

2.2 Information Collected Automatically

When you visit our website, limited technical information may be collected, such as:

• Browser type and device information
• Basic usage and access logs
• Approximate location derived from your network

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide our services
• Deliver and administer engagements you have asked us to undertake
• Communicate with you about our services
• Maintain the security and integrity of our systems
• Meet our legal and regulatory obligations

4. Data We Process on Behalf of Clients

When we deliver services, we may process data — including member or personal records — on behalf of a client organisation. In those cases, the client is the controller of that data and we act on their documented instructions. Where we facilitate verification against authoritative or government data systems, we do so only as part of, and within the scope of, an agreed engagement.

5. Information Sharing and Disclosure

We do not sell personal information. We share it only where necessary, including:

• With your consent, or at your direction
• With service providers who support our operations under appropriate safeguards
• Where required to comply with law, regulation or a valid legal process
• To protect the rights, property or safety of our clients, our users or ourselves

6. Data Security

We apply reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure or destruction, including:

• Encryption of data in transit
• Access controls limiting who can view information
• Regular review of our collection, storage and processing practices

7. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict certain processing

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date above. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.